Privacy & Security

Our Privacy Policy

Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect
This notice applies to all information collected or submitted on our websites. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

Name
Address
Email address
Phone number
Credit/Debit Card Information
(etc.)

On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:Name
Address
Phone Number
(etc.)

Product Materials

Why Cedar?

Here are a few of the reasons that Western Red Cedar is such a great choice for your new backyard garden structure

Earth Friendly Furniture

By ordering garden furniture through Gazebo Garden you are helping protect the world's forests for future generations. Learn more about our Earth Friendly Furniture.

Staining and Painting

Learn how you can enhance cedar's good looks and natural durability by staining and painting.

Ordering

First-Time Ordering

Finding Items
You can search for items using either the top tabs or the left side category links. As you click into these links, you should have the option to narrow down your selection again by using the links on the left side. A keyword search box is located in the top left corner on every page of our store.

Adding Items to Your Shopping Cart
When you are ready to purchase an item, simply click the "Add to Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the top tabs. While you are shopping you can access your shopping cart anytime by clicking on the link that says View Cart' at the top right of any page.

Proceed to Checkout
Once all the items you want to buy are in your Shopping Cart, enter your zip code to calculate the shipping cost. When you are ready, click on 'Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary.

Cancel or Change Order

If the item you wish to cancel has already entered the shipping process, it cannot be cancelled by you or by our customer service department. However, you may return the item subject to that item's return policy.

In order to request a cancellation or change to your order, please call 1(888)509-4492. To ensure timely processing of your cancellation, please do not send your request via email. Thank you for your consideration.

Payment Methods We Accept

We guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.

Credit Cards
We currently accept Visa, MasterCard, American Express and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Sales Tax

Items sold and shipped to California are subject to sales tax. Laws require that we charge sales tax on the product value of the order. Tax will not be charged if you have a valid Resale License on file with Greenstone.

Tracking Your Order

Enter your order number on the Track Your Order page to track your order. In the event you have not received a tracking number via e-mail, you may track your order by the order number in most cases.

Using a Discount Code

Discount codes are often used when we have special offers for our customers. To take advantage of the discount code, place the item or items the discount applies to in your shopping cart and proceed thorough the order process as normal. After entering the correct billing address, there will be a specific location for you to enter the discount code. After the code is entered, proceed by selecting a method of payment and enter all the appropriate information. You may then submit the order. Please check the order confirmation to make sure that the discount was applied to your item. If you notice an error or have difficulties, please contact one of our Customer Service Specialists at 1(888)509-4492.

Orders Never Received

If you have tracked your order from our Track Your Order page and found discrepancies in the delivery date or have not received your order within 5 business days of its scheduled delivery date, please contact our Customer Service Specialists at 1(888)509-4492. We will research the location of your order and promptly resolve the issue.

Back Ordered Items

Periodically, due to the overwhelming popularity of an item, a product must be placed on backorder until additional inventory is received. If your order includes an item that has been placed on backorder, you will promptly be notified by a Customer Service Specialist, who will provide you with options to fulfill your current order.

Returns

Product Guarantee

We are committed to providing you the most complete selection of quality products, at the best prices, from the most helpful product experts in the business. We stand behind everything we sell, and promise you the absolute best online shopping experience. We have done everything possible to make purchasing at our site the best option of any existing retailer online or offline. We really pride ourselves on offering an unparalleled selection, excellent product knowledge, and fast service. If we are fortunate enough to earn your business, we will do everything possible to make sure this is one of the best online retail experiences you have had.

Damage Product

What should I do if the product is damaged?
If parts/hardware are delivered faulty, we will replace those pieces at no expense to the consumer. Please note that all Freight Claims must be reported to us within 15 days of delivery.

Satisfaction Guarantee

Great Products at Great Prices
We pride ourselves on our years of experience in bringing the absolute best services and amazing prices to our satisfied customers. As you peruse our shop filled only with the best in superior quality products, rest assured that you will not find a more experienced, expedient shipping retailer offering better deals!

Retail Merchants:

We will not take the consumers order on this website! We encourage you to send your customers here for product knowledge and more information.

Consumer Public:

You can view more information about the product you are interested in, or find other products available by using this website. Then you may special order from the retail location closest to you!